Privacy Policy

1. Information We Collect

1.1 Information You Provide to Us

We may collect information you voluntarily provide, including:

• Name, email address, phone number, and mailing address
• Property details (for hosts/property owners), including address, listing information, and access details
• Payment and billing information (processed via third-party payment processors)
• Communications you send us, including support requests, inquiries, and feedback
• Information submitted through forms, sign-ups, webinars, or educational programs (e.g., Vaycaay Lab)

1.2 Information Collected Automatically

When you visit our Site, we may automatically collect:

• IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, and referring/exit URLs
• Cookies and similar tracking technologies (see Section 4)

1.3 Information from Third Parties

We may receive information from third-party platforms we integrate with or rely on to deliver our Services, such as:

• Short-term rental platforms (e.g., Airbnb, Vrbo, Booking.com)
• Property management software (e.g., Hospitable)
• Payment processors
• Marketing and analytics platforms

2. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain our Services
• Manage bookings, guest communications, and property operations on behalf of hosts
• Process payments and send billing communications
• Respond to inquiries and provide customer support
• Send marketing communications, newsletters, and updates about our Services, livestreams, podcast, or educational offerings (you may opt out at any time)
• Improve our Site, Services, and user experience
• Detect, prevent, and address fraud, security issues, or technical problems
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who perform functions on our behalf (e.g., payment processing, hosting, analytics, email delivery, property management software)
• Short-term rental platforms as necessary to manage bookings and guest communications
• Business partners, with your consent, for co-marketing or joint offerings
• Legal or regulatory authorities, when required by law, subpoena, or to protect our rights, property, or safety
• Successors, in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our Site, remember preferences, and analyze traffic. You can control cookies through your browser settings; disabling cookies may affect Site functionality. We may also use analytics tools (e.g., Google Analytics) to understand how visitors use our Site.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Privacy Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal information
• Object to or restrict certain processing
• Withdraw consent for marketing communications at any time (via the unsubscribe link in our emails or by contacting us directly)
• Request a copy of your data in a portable format

To exercise these rights, contact us using the information in Section 11. We will respond in accordance with applicable law.

8. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Third-Party Links

Our Site may contain links to third-party websites or services (including booking platforms) not operated by us. We are not responsible for the privacy practices of those third parties and encourage you to review their policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of the Site or Services after changes constitutes acceptance of the updated Policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at: